_

What is RPA?

Robotic Process Automation (RPA) is an application of technology that governed by business rules and utilizes the user interface to capture data and manipulate applications just like human do. RPA can be used in simple scenarios like generating auto email reply; or, a more complex one – automate jobs in ERP systems.

_

Characteristics of RPA

Slide Programmable
Software
Focused on
automating
specific tasks
One process
can have multiple
robots
One robot can
perform multiple
processes
Mimic the
computer
activities
a human will
perform
“Plug” into
existing
applications
_

Benefits of RPA

Slide Reduce
operational
cost
Improve
data
accuracy
Mitigate
human
errors
Increase
operational
speed
Accelerate
payback
period
24/7
operations
_

RPA’s Use Case

Sales & Marketing Customer Onboarding Customer Services Operations/Compliance Finance & Accounting I.T. Supply Chain Cross-Function
Competitive Pricing & Monitoring New customer applications

Customer data management

Compliance reporting

Vendor onboarding & management

Server & application monitoring

Supply and demand planning

Data entry

CRM updates Customer due diligence

Transaction automation

Credential verification

Procure to pay

User setup & configuration

Inventory management

Report compilation & distribution

Sales Quote Automation Customer data management

Renewal notices

Licensing and registration

Order to cash

Application integration

Order processing

Form processing

ERP Automation New customer eligibility

Customer info and preferences updates

Screening and risk management

Collections

Data & content aggregation and migration

Refund and return

Data cleansing & verification

Business Intelligence Reporting

Upsell opportunity reporting

Service request and scheduling

IP & fraud detection

Report aggregation

Batch processing

Shipment scheduling & tracking

Data and content migration

_

RPA: Threat or Opportunity

  • RPA replaces human tasks, not human. It helps human do their job better.
  • Your worker's knowledge is more valuable than spending time on mundane and repetitive tasks. It should be applied to benefit the business and your customers.
  • RPA can help achieve gains in accuracy and TCO.
_

How to get started

Slide Choose a few
simple tasks to
automate
Gather
information how
much time each
takes
Record the
steps using RPA
software
Refine the
steps / scripts
Deploy RPA
robot into
production for a
trial period
Measure results
and analyse the
impact on both
workflow and
employee
Assess efficiency
gain, time savings
and quality
improvement
1. 2. 3. 4. 5. 6. 7.