What is RPA?

Robotic Process Automation (RPA) is an application of technology that governed by business rules and utilizes the user interface to capture data and manipulate applications just like human do. RPA can be used in simple scenarios like generating auto email reply; or, a more complex one – automate jobs in ERP systems.


Characteristics of RPA


Benefits of RPA


RPA’s Use Case

Sales & Marketing Customer Onboarding Customer Services Operations/Compliance Finance & Accounting I.T. Supply Chain Cross-Function
Competitive Pricing & Monitoring New customer applications

Customer data management

Compliance reporting

Vendor onboarding & management

Server & application monitoring

Supply and demand planning

Data entry

CRM updates Customer due diligence

Transaction automation

Credential verification

Procure to pay

User setup & configuration

Inventory management

Report compilation & distribution

Sales Quote Automation Customer data management

Renewal notices

Licensing and registration

Order to cash

Application integration

Order processing

Form processing

ERP Automation New customer eligibility

Customer info and preferences updates

Screening and risk management


Data & content aggregation and migration

Refund and return

Data cleansing & verification

Business Intelligence Reporting

Upsell opportunity reporting

Service request and scheduling

IP & fraud detection

Report aggregation

Batch processing

Shipment scheduling & tracking

Data and content migration


RPA: Threat or Opportunity

  • RPA replaces human tasks, not human. It helps human do their job better.
  • Your worker's knowledge is more valuable than spending time on mundane and repetitive tasks. It should be applied to benefit the business and your customers.
  • RPA can help achieve gains in accuracy and TCO.

How to get started