Top 10 proven benefits of RPA for businesses
Robotic Process Automation (RPA) uses specialised computer programs called software robots. These robots automate and standardise repeatable business processes that employees typically perform. RPA can be used in simple scenarios like generating auto email reply, or a more complex one – automate jobs in ERP systems.
Robotic process automation ensures that repeated tasks can be done automatically without any hassle to increase business productivity. Most robots made by RPA systems are entirely focused on specific tasks. Consider only RPA bots that allow workers to create monthly reports in 20 minutes while manually taking four hours. The robot can calculate, click and navigate the screen in seconds.
RPA (Robotic Process Automation) is not meant to replace workers but to help them focus on tasks that matter the most as it makes employees work more efficiently. It can free employees from tedious work, allowing them to focus on areas involving customer-customer interaction, relationship management, and other similar activities that humans are naturally good at. Ultimately, automating a business process will allow businesses to improve their productivity.
It is estimated that robotic technology can reduce operating costs by up to 25-50%. That is because compared to humans, robots can work round the clock without needing a vacation. Allowing robots to take over some of the labour-intensive human tasks can bring significant benefits to the business, including efficiency in applying resources and reduce staffing on tasks that can be automated.
Sure, an RPA solution has an upfront cost such as app purchase, installation, and ongoing maintenance costs but the cost reduction due to RPA can be huge because any given RPA robot is much cheaper than human staff. In short, any job done with an RPA engine helps businesses to save costs, and those savings can be multiplied because the software robot runs longer at a lower expense.
As we’ve mentioned earlier, RPA software never needs a break because it can work 24 hours a day, 7 days a week, 365 days a year, and does not need to take a vacation or fall in sick. Plus, a single RPA robot can be equal to two to five full-time employees and even more. Robots can complete the same volume of work in less time or more volume of work simultaneously. It also helps to optimise resources and increase efficiency at the operational level. In other words, more can be done with less, eliminating obstruction in production and minimising human error.
Since employees are human, there is always a possibility of them making mistakes. RPA provides enhanced services to a high probability of human error and improves accuracy. The main feature of robotic process automation is its ability to eliminate processing errors. Since this is not a turnkey solution, it requires testing, training, and administration. However, as long as business processes are correctly optimised and correctly mapped, companies don’t have to worry about bots making mistakes that their employees might make.
Enhance Customer Service
Today, most businesses struggle to meet the very diverse needs of their customers. However, in a business embracing RPA, where routine, repetitive, and tedious tasks are assigned to robots, employees can focus better on taking care of customers. Employees will be able to deliver better quality of work with high precision and better customer/customer interactions allowing them to meet all the customers’ needs when some of their tasks are taken over by robots. In addition, they can understand customer needs through automatically generated reports, such as scan results.
Because RPA (Robotic Process Automation) can move processes faster and more efficiently than human employees, your business could see a dramatic increase in customer satisfaction. With more low-end customer inquiries handled automatically, these customers have a better experience, resulting in high levels of loyalty.
Increase the quality of data analysis
Robots can interact with different sources and databases, allowing them to collect existing data and present it in an orderly manner to end-users: humans. This enables businesses to reduce the possibility of manual errors and guarantee much more quality for the organisation’s analysis and decision-making power at the micro and macro levels.
In a nutshell, having access to accurate and error-free data from a variety of sources improves analysis quality in the process. It leads to better decision-making and overall improvement in process execution.
RPA (Robotic Process Automation) generally works at a granular level. Since the bot only performs one task, there is no need to worry about information leaks because data access is well controlled and documented during the process. Moreover, human contact with sensitive customer data is reduced because we’ve started to manage them through robots. However, do not mistake that robots can replace human staff needs. Implementing RPA requires system managers to have the skills to control a workforce that includes both people and machines.
Boost Scalability Opportunities
RPA solutions are designed to be easily extensible. Since the robotic workforce is adjustable to time and task-specific requirements, even smaller businesses can manage the unpredictability of the evolving market demands. In addition, it is way easier to manage machines and the number of robots working in a company than hiring, training, and assigning staff to specific functions.
The power of RPA makes it possible for a company’s scalability to operate on fronts and regions that are impossible to be done with human labour and parts we’ve never imagined. For example, a group of automated robotic processes can be copied and programmed to perform a similar but slightly different set of processes. Duplication and reprogramming can repeatedly happen, creating a legion of working systems.
Some organisations are uncertain about replacing existing systems due to the cost or downtime of the business and the complexity of the IT infrastructure challenge. In cases where meaningful IT broadcasts are not guaranteed, RPA can be used to extend the life of an existing system and automate day-to-day operations.
RPA tools communicate with systems at the presentation or user interface level, just like humans. Bots can even use their own usernames and passwords. In this way, implementing robotic process automation in an enterprise is not a complicated or disruptive approach as the core technology program remains intact.
Improve the organisational climate
Nobody wants their jobs to be replaced by robots, and robots cannot execute every job because we interact with humans at the end of the day. All we need is to automate the bureaucratic and unnecessary work. And that is precisely what RPA will do for you. Implementing RPA does not mean that it will completely replace people. It just allows us to focus on more intellectual, creative and truly human activities. Therefore, employees can work more efficiently and focus specifically on essential tasks.
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